Send online scheduling link when pt cancels through text

38 votes

Have the text messaging send a link to reschedule online when they cancel appointment via text reminder

Under consideration Online Scheduling Scheduling Text Reminders Suggested by: Ruth (27 Feb, '20) • Upvoted: 27 Oct, '25 • Comments: 3

Comments: 3
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09 Nov, '22
Mal
Highlighted comment

Would be nice to have the patient receive a text message saying "their appointment was cancelled" when the provider cancels the appt. Also, when a person confirms their appt with a "yes" and then later decides "no" and types "no", it would be nice for them to get a message saying "your appointment is not cancelled - you need to call the clinic to cancel"...............
22 Jul, '22
Ryan Swink Merged
When a patient doesn't approve the appointment in the text reminder, add a link to the online scheduling along with the phone number to follow up text. That way they can change the appointment on the spot.
29 Jul, '22
A System
"Declined text appointment" (suggested by Ryan Swink on 2022-07-22), including upvotes (1) and comments (0), was merged into this suggestion.