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Customize text and email reminders
We would like the ability to customize text and email reminders to include our cancellation policy.
Multiple Text Reminders
The ability to have multiple text reminders sent. Say one 24 hours before and another sent one hour before appointment.
Text Reminder Responses
The system currently allows the patient to respond Yes to a text reminder and updates in the scheduler with a green dot. The patient can then respond again with No ...
Send online scheduling link when pt cancels through text
Have the text messaging send a link to reschedule online when they cancel appointment via text reminder
Ability to pick specific time of day for Text Reminders
Ability to use set time that reminder goes out based on different time blocks rather than selecting 24 hours for all appointments or 12 hours or 3 hours etc. Early ...
Text reminder- Only allow confirmation
It would be better if text reminders did not allow for cancellations or confirmations, rather they have to call in to cancel, and it is assumed that they are going to ...
Text Reminder Cancellations
We have a missed appointment problem and I have a suggestion. If there was a way to send an automated reply as soon as they hit no to cancel that asks them when ...
Be able to communicate with the text reminder
It would be helpful to be able to communicate back and forth through the text reminders and for the patient to be able to respond with more than just a basic yes/no.
No show text message
When you click no show on a patient, send a text saying they missed their appointment with our office and they can call to reschedule or use the online scheduler.
Show Time that Appointment was Canceled with a Text Reminder
We have a 24 hour cancellation fee and it is hard to implement that if we have no way of knowing when they cancelled.
Customize Appointment Reminder times
It would be great to be able to choose a time frame to send patient reminder texts when you make the appointment. If the appointment is set for 8:00 am and my system ...
Text reminders to go out 48 hours before appt
It would be nice to have an option to have the text reminders go out 48 hours prior to appointment time. That way if they have to reschedule you have more time to ...
Online scheduling cancellation
text decline should automatically be changed to cancellation in the schedule and open up the time slot for another patient scheduling online.
Proof that an appointment reminder text message was sent to the Patient
Patients have been complaining that they did NOT receive the text message reminders. These patients have the correct cell number on file and the box is checked on ...
Email confirmation when patient is scheduled in office sent right away
I would like the system to send a person an email (text or both) confirmation email right away, when I schedule them here in the office. That way, we don't have to ...
Set default as text message for reminder settings
When creating a new patient, please set default to
"Send text reminders for appointments"
or
when scheduling their first appointment, save the reminder setting ...
Individualize Text Message for specific appointments
We have an appointment called Chiro Plus + (includes massage therapy in one visit), since we have to book in each provider schedule, our patients receive 2 text ...
Text Reminders- Include Cancellation Policy
Would be great if the text reminders could include the cancelation poilcy as a reminder to patients.
Text reminder check box on essential screen
I would be so much easier to check the text reminder or email reminder if the check box was on the patient essential screen right next to their phone number.
Text Reminders in Spanish
Would like that option for our Spanish speaking clients.
A reminder that lies about the appointment time
A special option for a reminder for certain perpetually late patients. The reminder would simply tell them their appointment is 10 minutes earlier than it is, so ...
Text Reminder Notice Change not sent when changing appointment length
As of now, if a patient is put in a time slot and has the text reminder on, if that visit is shortened or lengthened, the patient gets another text message. If the ...
Customize time limit on text reminder responses
We have a 24 hour cancellation policy. It would be nice to be able to set a set time frame for them to reply to the text so they can't just put 'No' 5 minutes before ...
Text cancellation changes appointment status to cancelled
Rather than just having the bubble change to red on the schedule with text response cancellations, have the box change to shaded out like with a manual cancellation
Being able to "Send Online Scheduling Link" via text message.
Being able to "Send Online Scheduling Link" via text message in addition to email.
Patient reactivation campaigns- email/text auto send if patient doesn't make appt after so long
Able to create emails and/or text messages that will automatically be sent to the patient at predetermined times after so many days from their last appointment. For ...
Add Settings for reminders when adding a patient
Would like to be able to set the reminders they when adding a patient
Language text notification
In patient demographics there is a preferred language option for the patient. Can you make the text appointment reminder go to the patients phone in their preferred ...
Request to Update Outgoing Text Reminder Phone Number
Change phone number on automated text reminders to reflect our office direct phone number
Text or email reminder show different locations
We have to locations it would be nice if there was a way for the text or email reminder to specify which location the patients appointment is at.